Privacy
What the site asks for, when enquiry details are saved, how they are used and how to make a privacy request.
Course & Cove is responsible for the Course & Cove request experience. The forms explain when the information you enter is saved and how it is used for your request.
The guided charter enquiry collects your trip details, then asks for your name, email and phone. As explained at the email step, choosing Continue saves your name, email and trip details as an incomplete enquiry so Course & Cove can follow up if you stop there. The final send action completes the enquiry with the contact details shown.
Exact-yacht requests are encrypted and stored for authorised Course & Cove review.
The general Course Check preview can save your planning answers in this tab's session storage for up to two hours, and you can clear them with the available control.
General, existing-request and privacy enquiries, including the question you enter, are encrypted and stored for Course & Cove to review. Course & Cove may use your selected email, text or call route to respond to that request. Submitting the form does not by itself verify ownership of the email address or phone number and is not consent to promotional marketing.
Course & Cove may contact you about the charter brief. Where the request is ready to progress, the minimum necessary brief and contact details may be shared with our charter brokerage partner for professional advice and current yacht, date and rate confirmation, contracts, payments and fulfilment. This is not consent to promotional marketing.
Jess is a virtual charter assistant. Trip messages are sent to the assistant to help with your enquiry. Your name, email and mobile answers are collected separately and are not included in the assistant's message history.
When you send your email in the chat, your name, email and the charter context available at that point are encrypted and saved as an incomplete enquiry. The charter team can use them to follow up about your trip if the conversation ends. You do not have to answer every planning question first.
If you continue, we add your later trip and contact details to the same enquiry. Your final send completes it. Details saved through this conversation are kept for no more than 90 days, subject to the retention and privacy rights explained below. Providing contact details does not verify ownership of your email address or mobile number and is not a subscription to promotional marketing. You can ask for access, correction or deletion through the privacy request route.
The structured charter brief does not ask for free-text medical, mobility or family details. Do not put payment-card information, medical details or other sensitive personal information into the general contact question. Necessary details can be discussed after contact is established through an appropriate channel.
If you submit a Google Ads lead form, Google passes the contact details and yacht preference you provide to Course & Cove. We use them to respond to your enquiry and record it in our private enquiry system. Submitting the form does not verify ownership of your contact details or subscribe you to promotional marketing. Google's own privacy policy also applies to its collection and handling of your information.
We use Google Analytics, Google Ads, Meta and Microsoft Clarity to measure visits, advertising and how people use the site. These services use cookies and may support personalised advertising. Clarity records public-page interactions, with form inputs masked. Private enquiry access pages are excluded from Clarity recordings. You can manage cookies through your browser settings.
When you make an enquiry, we may save your browser and device information (user agent), your IP address where available, and session details such as the page you arrived on, referring website, session start time and advertising campaign or click identifiers. An IP address may use IPv4 or IPv6. These details help us understand which advertising leads to enquiries and confirmed charters.
When you arrive through an eligible advertising link, a first-party cookie can keep that landing session's details for up to two hours so they can accompany a later enquiry. This cookie does not store your name, email, phone number or enquiry message. You can remove it through your browser's cookie controls.
We may use Google Ads Data Manager to send permitted conversion data to Google. This can include a saved advertising click identifier, enquiry or sale reference, conversion date and time, value and currency, and available device or session details. Where enabled and permitted, email addresses and phone numbers may be converted to a one-way hashed form for matching. Hashing does not make this information anonymous.
Ad measurement helps connect an enquiry or confirmed charter to an advertisement. Ad personalisation uses information to make advertising more relevant to you. Recorded advertising choices accompany our conversion exports when available. Permission to respond to your charter enquiry is separate from advertising consent. Publishing this policy does not record an individual advertising choice.
We do not send IP addresses to Google for conversion matching for visitors in the European Economic Area, United Kingdom or Switzerland. Our enquiry export also withholds IP addresses when advertising measurement consent has not been recorded as granted.
Measurement details saved with an enquiry follow that enquiry's retention period. Google, Meta and Microsoft handle data they receive under their own policies and may process it outside Australia. Read how Google uses data Meta's privacy policy and Microsoft's privacy statement. You can manage personalised ads through Google My Ad Center and contact us through the privacy request route about your saved enquiry information.
Advertising information updated 4 November 2026.
Saved enquiry and contact information is scheduled for deletion after no more than 90 days unless a shorter operational period or a longer legal obligation applies. The approved handling regions are: Vercel infrastructure; encrypted lead records are stored in Sydney, Australia.
To ask for access, correction or deletion, or to raise a privacy concern, use the Course & Cove contact route. Privacy questions can also use the privacy request route, and follow-ups to a submitted request can use the existing-request route. A final charter contract may create separate legal retention obligations for our charter brokerage partner.
